
Beyond NPS: Micro-Form Strategies for Continuous Product Feedback Without Annoying Users
Net Promoter Score (NPS) isn’t broken—but it’s nowhere near enough. A 0–10 “Would you recommend us?” rating once a quarter can’t keep up with how your product actually evolves week by week. Worse, NPS is often the only structured feedback ritual many teams have. Everything else comes in as noisy support tickets, scattered Slack messages, and random comments from sales calls. You don’t need more noise. You need a quieter, always-on signal that doesn’t irritate the very people you’re trying to learn from. That’s where micro-forms come in. Micro-forms are tiny, focused feedback touchpoints—often 1–3 questions—embedded directly into your product flows, emails, or support experien




























